Contacts: Immigration and refugees

For information

The following agencies provide free information about immigration matters. Only registered migration agents can provide immigration advice.

Australian Government Department of Home Affairs

Tel: 13 18 81


Gay and Lesbian Immigration Task Force

PO Box 2387, Richmond Vic 3121

Tel: 5294 0293



Law Institute of Victoria (LIV)

Level 13, 140 William Street, Melbourne Vic 3000

Tel: 9607 9311



LIV’s Find a Lawyer Legal Referral Service

Tel: 9607 9550




On 1 July 2015, the Migration Review Tribunal and the Refugee Review Tribunal merged with the Administrative Appeals Tribunal.

Administrative Appeals Tribunal (AAT)

Migration and Refugee Division:

Level 4, 15 William Street, Melbourne Vic 3000

Tel: 1800 228 333



Advice on individual cases

Refugee Legal is a community legal centre specialising in all aspects of refugee and immigration law, policy and practice. Refugee Legal has been assisting asylum seekers and disadvantaged migrants in the community and in detention for more than 15 years and has substantial casework experience.

Telephone advice is available on Wednesdays and Fridays, 10 am to 2 pm. This phone advice service offers confidential advice on refugee and general migration matters. Advice is provided by the duty solicitor.

Refugee Legal

Level 6, 20 Otter Street, Collingwood Vic 3066

Tel (legal advice line): 9413 0100 (Wednesdays and Fridays, 10 am to 2 pm)

Tel (admin): 9413 0101



Translating and interpreting service

The Australian Government, through Home Affairs, provides a Translating and Interpreting Service (TIS) for people who do not speak English and for English speakers needing to communicate with them. TIS is a national service, and is available 24 hours a day, 7 days a week, to any person or organisation in Australia requiring interpreting assistance. It is accessible from anywhere in Australia for the cost of a local call.

Translating and Interpreting Service (TIS)

Tel: 13 14 50


This service is available Australia-wide, 24 hours a day, seven days a week.