Australian Financial Complaints Authority (AFCA)
Tel: 1800 931 678
Email: info@afca.org.au
Web: www.afca.org.au
On 1 November 2018, AFCA replaced the Financial Ombudsman Service, the Superannuation Complaints Tribunal, and the Credit and Investments Ombudsman.
Australian Prudential Regulation Authority (APRA)
Melbourne office:
Level 24, 535 Bourke Street, Melbourne Vic 3000
Tel: 9246 7500; 1300 558 849
Email: info@apra.gov.au
Web: www.apra.gov.au
APRA oversees banks, credit unions, building societies, insurance companies and superannuation funds.
Financial Ombudsman Service see Australian Financial Complaints Authority
Insurance Council of Australia
Tel: (02) 9253 5100; 1300 728 228
Web: www.insurancecouncil.com.au
The Insurance Council of Australia is the representative body of the general insurance industry in Australia.
National Insurance Brokers Association (NIBA)
Tel: (02) 9459 4300
Email: niba@niba.com.au
Web: www.niba.com.au
NIBA is the peak body for insurance brokers in Australia.
Victorian Civil and Administrative Tribunal (VCAT)
55 King Street, Melbourne Vic 3000
Tel: 1300 018 228
Email: civil@vcat.vic.gov.au
Web: www.vcat.vic.gov.au