Contacts: Legal issues affecting older people


Aged care

Australian GovernmentAged Care Quality and Safety Commission

Tel: 1800 951 822

Email: info@agedcarequality.gov.au

Web: www.agedcarequality.gov.au

The commission provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.

Australian Government Department of Health

Tel: 1800 020 103; (02) 6289 1555

Web: www.health.gov.au

Consumer Affairs Victoria (CAV)

Tel: 1300 558 181

Web: www.consumer.vic.gov.au

Dispute Settlement Centre of Victoria (DSCV)

Tel: 1300 372 888

Web: www.disputes.vic.gov.au

The DSCV deals with disputes in retirement villages both between residents and between a resident and an operator.

Elder Rights Advocacy (ERA)

Tel: 9602 3066; 1800 700 600

Web: http://era.asn.au

ERA is a free service that provides advocacy for people receiving residential and home care programs sponsored by the Australian Government.

My Aged Care

Tel: 1800 200 422

Web: www.myagedcare.gov.au

My Aged Care is the start point to access Australian Government funded aged care services.

Victorian Government Department of Health and Human Services (DHHS)

Supported Residential Services

Email: srs@dhhs.vic.gov.au

Web: www2.health.vic.gov.au/ageing-and-aged-care/supported-residential-services

Age discrimination

Australian Human Rights Commission

Level 3, 175 Pitt Street, Sydney NSW 2000

Tel (admin): (02) 9284 9600

Tel (national information service): 1300 656 419

Web: www.humanrights.gov.au

Victorian Equal Opportunity and Human Rights Commission (VEOHRC)

Level 3, 204 Lygon Street, Carlton Vic 3053

Tel: 1300 292 153

Email: enquiries@veohrc.vic.gov.au

Web: www.humanrightscommission.vic.gov.au

Elder abuse

Seniors Rights Victoria (SRV)

Level 4, 533 Little Lonsdale Street, Melbourne Vic 3000

Tel: 1300 368 821

Email: info@seniorsrights.org.au

Web: https://seniorsrights.org.au

Family dispute resolution and mediation

Better Place Australia

Head office:

Level 1, 16 Park Road, Cheltenham Vic 3192

Tel: 1800 639 523

Web: https://betterplaceaustralia.com.au

Better Place Australia also has offices in metropolitan and regional Victoria; see the website for the addresses.

Dispute Settlement Centre of Victoria (DSCV)

Level 4, 456 Lonsdale Street, Melbourne Vic 3000

Tel: 1300 372 888

Email: dscv@justice.vic.gov.au

Web: www.disputes.vic.gov.au

The DSCV also has offices in Ballarat, Bendigo, Dandenong, Geelong, Horsham, Mildura, Morwell, Shepparton, Wangaratta and Warrnambool.

LifeWorks: Relationship Counselling and Education Services

Head office:

Level 4, 255 Bourke Street, Melbourne Vic 3000

Tel: 1300 543 396

Web: https://lifeworks.com.au

LifeWorks also has offices in Caulfield South, Frankston, Geelong, Hoppers Crossing, Moonee Ponds, Prahran, Reservoir and Wangaratta.

Relationships Australia (Victoria)

Melbourne Family Relationship Centre,

379 Collins Street, Melbourne Vic 3000

Tel: 1300 364 277; 8625 3666

Web: www.relationshipsvictoria.com.au

Relationships Australia also offers elder mediation and family dispute resolution at their offices in Ballarat, Berwick, Greensborough, Kew, Shepparton, Sunshine and Traralgon.

Victoria Legal Aid Family Dispute Resolution Service

Legal Help phone line: 1300 792 387

Web: www.legalaid.vic.gov.au

Legal advice

Seniors Rights Victoria (SRV)

Level 4, 533 Little Lonsdale Street, Melbourne Vic 3000

Tel: 1300 368 821

Email: info@seniorsrights.org.au

Web: https://seniorsrights.org.au

Federation of Community Legal Centres Victoria

Tel: 9652 1500

Email: administration@fclc.org.au

Web: www.fclc.org.au

Call to find a legal centre near you.

Victoria Legal Aid (VLA)

Head office:

570 Bourke Street, Melbourne Vic 3000

Tel: 1300 792 387

Web: www.legalaid.vic.gov.au

Victoria Legal Aid has offices in Bairnsdale, Ballarat, Bendigo, Broadmeadows, Dandenong, Frankston, Geelong, Horsham, Mildura, Morwell, Ringwood, Shepparton, Sunshine and Warrnambool.

Law Institute of Victoria

Find a Lawyer Legal Referral Service

Level 13, 140 William Street, Melbourne Vic 3000

Tel: 9607 9550

Email: referrals@liv.asn.au

Web: www.liv.asn.au/find-a-lawyer

The Law Institute of Victoria’s Find a Lawyer Legal Referral Service is a useful way of finding a lawyer with appropriate specialisation and in your area.

Powers of attorney

Office of the Public Advocate

Level 1, 204 Lygon Street, Carlton Vic 3053

Tel: 1300 309 337

Web: www.publicadvocate.vic.gov.au

State Trustees

1 McNab Avenue, Footscray Vic 3011

Tel: 1300 138 672

Web: www.statetrustees.com.au

State Trustees also has offices in Dandenong and Bendigo.