Aged care
Australian GovernmentAged Care Quality and Safety Commission
Tel: 1800 951 822
Email: info@agedcarequality.gov.au
Web: www.agedcarequality.gov.au
The commission provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.
Australian Government Department of Health
Tel: 1800 020 103; (02) 6289 1555
Web: www.health.gov.au
Consumer Affairs Victoria (CAV)
Tel: 1300 558 181
Dispute Settlement Centre of Victoria (DSCV)
Tel: 1300 372 888
The DSCV deals with disputes in retirement villages both between residents and between a resident and an operator.
Elder Rights Advocacy (ERA)
Tel: 9602 3066; 1800 700 600
Web: http://era.asn.au
ERA is a free service that provides advocacy for people receiving residential and home care programs sponsored by the Australian Government.
My Aged Care
Tel: 1800 200 422
My Aged Care is the start point to access Australian Government funded aged care services.
Victorian Government Department of Health and Human Services (DHHS)
Supported Residential Services
Email: srs@dhhs.vic.gov.au
Web: www2.health.vic.gov.au/ageing-and-aged-care/supported-residential-services
Age discrimination
Australian Human Rights Commission
Level 3, 175 Pitt Street, Sydney NSW 2000
Tel (admin): (02) 9284 9600
Tel (national information service): 1300 656 419
Victorian Equal Opportunity and Human Rights Commission (VEOHRC)
Level 3, 204 Lygon Street, Carlton Vic 3053
Tel: 1300 292 153
Email: enquiries@veohrc.vic.gov.au
Elder abuse
Seniors Rights Victoria (SRV)
Level 4, 533 Little Lonsdale Street, Melbourne Vic 3000
Tel: 1300 368 821
Email: info@seniorsrights.org.au
Family dispute resolution and mediation
Better Place Australia
Head office:
Level 1, 16 Park Road, Cheltenham Vic 3192
Tel: 1800 639 523
Web: https://betterplaceaustralia.com.au
Better Place Australia also has offices in metropolitan and regional Victoria; see the website for the addresses.
Dispute Settlement Centre of Victoria (DSCV)
Level 4, 456 Lonsdale Street, Melbourne Vic 3000
Tel: 1300 372 888
Email: dscv@justice.vic.gov.au
The DSCV also has offices in Ballarat, Bendigo, Dandenong, Geelong, Horsham, Mildura, Morwell, Shepparton, Wangaratta and Warrnambool.
LifeWorks: Relationship Counselling and Education Services
Head office:
Level 4, 255 Bourke Street, Melbourne Vic 3000
Tel: 1300 543 396
LifeWorks also has offices in Caulfield South, Frankston, Geelong, Hoppers Crossing, Moonee Ponds, Prahran, Reservoir and Wangaratta.
Relationships Australia (Victoria)
Melbourne Family Relationship Centre,
379 Collins Street, Melbourne Vic 3000
Tel: 1300 364 277; 8625 3666
Web: www.relationshipsvictoria.com.au
Relationships Australia also offers elder mediation and family dispute resolution at their offices in Ballarat, Berwick, Greensborough, Kew, Shepparton, Sunshine and Traralgon.
Victoria Legal Aid Family Dispute Resolution Service
Legal Help phone line: 1300 792 387
Legal advice
Seniors Rights Victoria (SRV)
Level 4, 533 Little Lonsdale Street, Melbourne Vic 3000
Tel: 1300 368 821
Email: info@seniorsrights.org.au
Web: https://seniorsrights.org.au
Federation of Community Legal Centres Victoria
Tel: 9652 1500
Email: administration@fclc.org.au
Web: www.fclc.org.au
Call to find a legal centre near you.
Victoria Legal Aid (VLA)
Head office:
570 Bourke Street, Melbourne Vic 3000
Tel: 1300 792 387
Victoria Legal Aid has offices in Bairnsdale, Ballarat, Bendigo, Broadmeadows, Dandenong, Frankston, Geelong, Horsham, Mildura, Morwell, Ringwood, Shepparton, Sunshine and Warrnambool.
Law Institute of Victoria
Find a Lawyer Legal Referral Service
Level 13, 140 William Street, Melbourne Vic 3000
Tel: 9607 9550
Email: referrals@liv.asn.au
Web: www.liv.asn.au/find-a-lawyer
The Law Institute of Victoria’s Find a Lawyer Legal Referral Service is a useful way of finding a lawyer with appropriate specialisation and in your area.
Powers of attorney
Office of the Public Advocate
Level 1, 204 Lygon Street, Carlton Vic 3053
Tel: 1300 309 337
Web: www.publicadvocate.vic.gov.au
State Trustees
1 McNab Avenue, Footscray Vic 3011
Tel: 1300 138 672
State Trustees also has offices in Dandenong and Bendigo.