Contributors

Gerard Brody, CEO, Consumer Action Law Centre

Overview

There are many things that can be done by consumers to resolve a breach of contract. Making a complaint, standing your ground and demanding remedy at the earliest opportunity is the most important first step. After that, courts, tribunals and ombudsmen can help resolve disputes.

This section includes the following topics:

• Introduction
• Self-help
• Court or tribunal help
• Alternative dispute resolution schemes
• Court remedies
• Small claims: VCAT’s Civil Claims List
• Consumer Affairs Victoria
• Financial counselling
• Licensing and registration
• Contacts

A PDF of this chapter from The Law Handbook 2020 can be purchased for only $5.50. To purchase, visit the Fitzroy Legal Service online store.