Working out which remedies are available to you can be difficult. If you are a consumer living in Victoria, you can obtain free legal advice from the Consumer Action Law Centre. If you are a supplier of goods or services, or you have purchased goods using a classified website or at an auction, you can contact Consumer Affairs Victoria.
Consumer Action Law Centre
Level 6, 179 Queen Street, Melbourne Vic 3000
Tel (admin): 9670 5088
Tel (legal advice line): 9629 6300;
1800 466 477 (Monday to Friday, 10 am to 1 pm)
Consumer Affairs Victoria
Tel: 1300 558 181
CAV has offices in metropolitan and regional Victoria; see the website for office contact details.