Contacts: Consumer guarantees

Getting help

Working out which remedies are available to you can be difficult. If you are a consumer living in Victoria, you can obtain free legal advice from the Consumer Action Law Centre. If you are a supplier of goods or services, or you have purchased goods using a classified website or at an auction, you can contact Consumer Affairs Victoria.

Consumer Action Law Centre

Level 6, 179 Queen Street, Melbourne Vic 3000

Tel (admin): 9670 5088

Tel (legal advice line): 9629 6300;

1800 466 477 (Monday to Friday, 10 am to 1 pm)

Web: https://consumeraction.org.au

Consumer Affairs Victoria

Tel: 1300 558 181

Web: www.consumer.vic.gov.au

CAV has offices in metropolitan and regional Victoria; see the website for office contact details.