Australian Financial Complaints Authority (AFCA)
Tel: 1800 931 678
Email: info@afca.org.au
Web: www.afca.org.au
Consumer Affairs Victoria (CAV)
Head office:
121 Exhibition Street, Melbourne Vic 3000
Tel: 1300 558 181
CAV has offices in metropolitan and regional Victoria; see their website for office contact details. CAV administers the Motor Car Traders’ Guarantee Fund.
Consumer Action Law Centre
179 Queen Street, Melbourne Vic 3000
Tel (consumer legal advice line): 9629 6300; 1800 466 477 (Monday to Friday, 10 am to 1 pm)