Where to get help

Domestic Building Dispute Resolution Victoria

The Victorian Government agency, the Domestic Building Dispute Resolution Victoria (DBDRV) commenced operating on 26 April 2017. This service replaced the Building Advice and Conciliation Victoria (BACV). The DBDRV helps to resolve domestic (residential) building disputes. DBDRV’s services are free. The DBDRV is a heavily engaged service and consumers should anticipate delays in the processing of their dispute.

Domestic Building Dispute Resolution Victoria

Tel: 1300 557 559

Web: www.dbdrv.vic.gov.au

Victorian Building Authority

On 1 July 2013, the Building Commission was replaced with the VBA.

Like its predecessor, the VBA is a statutory authority that oversees building legislation, regulates building practices, advises government and provides services to industry and consumers. The VBA regulates the Victorian building industry, administers the registration of Victorian building practitioners and monitors their conduct, administers building legislation, accredits building products and construction methods and advises government on building policy.

Since 1 September 2016, the VBA’s functions have been significantly expanded to include the powers and responsibilities of the (former) Building Practitioners’ Board. The VBA now has the power to intervene on a building site and issue directions to a builder to fix or repair work.

The VBA can also secure an enforceable undertaking from a builder, which can require a builder to do a specified thing or refrain from doing it, or to pay the owner a sufficient sum to undertake repairs or complete work. An enforceable undertaking may act as an alternative to disciplinary action against the builder.

VBA’s website is useful for those contemplating building and renovation work; it provides technical and regulatory advice and practical hints.

Victorian Building Authority

Goods Shed North,

733 Bourke Street, Docklands Vic 3008

Tel: 1300 815 127

Web: www.vba.vic.gov.au

Victorian Civil and Administrative Tribunal

For information on the role of the Victorian Civil and Administrative Tribunal (VCAT) in resolving domestic building disputes, seeDisputes”.

Victorian Civil and Administrative Tribunal

55 King Street, Melbourne Vic 3000

Tel: 1300 018 228

Email: civil@vcat.vic.gov.au

Web: www.vcat.vic.gov.au