Contacts: Tenancy

Australian Information Commissioner

Tel: 1300 363 992 

Email: enquiries@oaic.gov.au

Web: www.oaic.gov.au

Tenants who think their personal information is being misused should contact the Australian Information Commissioner.

Commissioner for Residential Tenancies

Tel: 1300 029 783

Email: rentingcommissioner@justice.vic.gov.au

Web: www.rentingcommissioner.vic.gov.au

The Commissioner for Residential Tenancies does not provide individual advocay or conciliation. Rather, the commissioner provides feedback to the Victorian Government about systemic issues faced by tenants and by residents of rooming houses, caravan parks and specialist disability accommodation in Victoria’s private rental market.

Consumer Affairs Victoria (CAV)

Tel: 1300 558 181

Web: www.consumer.vic.gov.au

CAV can provide general information to all parties covered by the RT Act. CAV can also give information on any residential tenancy matters; investigate tenants’, residents’ or landlords’ complaints; independently investigate a rooming house without an application from a resident; negotiate settlements between landlords and tenants; and advise landlords about disposal of unclaimed property.

Energy and Water Ombudsman Victoria (EWOV)

Tel: 1800 500 509

Email: ewovinfo@ewov.com.au

Web: www.ewov.com.au

The Energy and Water Ombudsman Victoria (EWOV), among other powers, has jurisdiction to investigate and assist to resolve disputes between consumers and energy, gas and water retailers. The EWOV now has jurisdiction in relation to embedded networks; parties that sell or supply electricity via an embedded network are required to register with the EWOV. The EWOV does not generally assist with regard to physical faults to piping, cabling or facilities after the utility meter unless it is an emergency.

Energy Safe Victoria (ESV)

Tel: 1800 800 158; 9203 9700

Email: info@energysafe.gov.au

Web: www.esv.vic.gov.au

Energy Safe Victoria (ESV) is the independent technical regulator responsible for electricity, gas and pipeline safety in Victoria. ESV has a team of investigators. It also issues licences and registrations to electricians, and issues and audits certificates of electrical safety, which guarantee that electrical work has been performed by a qualified electrician.

Housing call centre

Tel: 13 11 72

Email: tenant.maintenance@dhhs.vic.gov.au

Web: www.housing.vic.gov.au

Tenants of Victorian Government public housing wishing to request maintenance or repairs to their home should phone or email the housing call centre. Tenants should ask for a “scheduled contract number”, which is a record of the phone call.

Housing Registrar

Tel: 9651 1402

Email: housingregistrar@dtf.vic.gov.au

Web: www.housingregistrar.vic.gov.au

The Housing Registrar registers and regulates agencies that are not-for-profit organisations that own, manage and develop affordable rental housing for low-income households. Complaints may be made to the Housing Registrar only after a formal complaint has been lodged with the registered housing provider.

Residential Tenancies Bond Authority (RTBA)

Tel: 1300 137 164

Email: rtba@justice.vic.gov.au

Web: www.consumer.vic.gov.au/bondauthority (information about the RTBA); www.rentalbonds.vic.gov.au (access to the RTBA register)

The RTBA holds all Victorian residential tenancy bonds, including those on rented premises, long-term caravans and rooming houses. Bonds are held in a neutral capacity, in trust for landlords and tenants, giving all parties equal say on how bonds should be repaid when tenancies end.

Supreme Court Self-represented Litigant Coordinator

Tel: 9603 9240

Web: www.supremecourt.vic.gov.au

The Self-represented Litigant Coordinator helps people without legal representation. The coordinator can provide procedural and practical advice; information about alternative methods of resolving a dispute; contact details of organisations that provide free or low-cost legal services; and self-help packs.

Tenants Victoria

Tel (admin): 9411 1444; Tel (tenants help line): 9416 2577 (Monday – Friday, 9 am to 4 pm)

Email: admin@tuv.org.au

Web: www.tuv.org.au

Tenants Victoria (formerly called the Tenants Union of Victoria) can help all tenants in Victoria. People seeking general advice should first consult Tenants Victoria’s online fact sheets. Tenants Victoria provides practice notes for lawyers that contain more detailed information. Generally, Tenants Victoria does not advise about neighbourhood disputes, co-tenancy disputes, inter-tenant disputes or personal injury claims.

Victorian Civil and Administrative Tribunal (VCAT)

55 King Street, Melbourne Vic 3000

Tel: 1300 018 228

Email: renting@vcat.vic.gov.au

Web: www.vcat.vic.gov.au

The Residential Tenancies List at VCAT can hear cases between tenants and landlords, caravan park owners and residents, and between rooming house owners and rooming house residents. VCAT can also hear cases between the Director of Housing and tenants. VCAT cannot hear disputes between tenants, or co-tenants, disputes between residents, disputes with neighbours or disputes about internal Director of Housing policy.