What information should be in a credit contract?

Content of credit contracts

Section 17 of the NCC sets out the information a credit provider must disclose in a credit contract, as follows:

the credit provider’s name;

the amount of credit;

the annual percentage rate or rates;

a calculation of interest charges;

a total amount of interest charges payable;


credit fees and charges;

changes affecting interest and credit fees and charges;

statements of account;

the default rate;

enforcement expenses;

mortgages or guarantees;


insurance financed by contract; and

an information schedule to be included above the signature clause of the contract in form 6 or 7 of the NCCP Regulations, (together, “the disclosure requirements”).

Of the disclosure requirements, those in italic text are deemed “key requirements” (s 111 NCC).

The key requirements are slightly different for continuing credit contracts (s 111(2) NCC). These requirements are the same as those under the Old Code, the main source of consumer credit law before 1 July 2010.

What if the NCC’s disclosure requirements have not been met?

Under part 6 of the NCC, credit providers are liable to pay a civil penalty to debtors, or to a government fund, if they fail to disclose a key requirement in a credit contract document.

The payments are “penalties” because they are punitive, not compensatory, in nature. Accordingly, part 6 does not require that any loss be suffered by a debtor before a penalty is applied.

However, unlike most penalties, they may be paid to an individual (that is, the debtor under the credit contract), rather than the state.

A party to a credit contract, a guarantor and the Australian Securities and Investments Commission (ASIC) have standing to apply to a court for an order under part 6. Before granting such an order, a court must determine:

whether a contravention of a key requirement has been established (s 113(1) NCC); and

whether the contravention ought to give rise to a penalty (s 113(2) NCC).

A credit provider cannot be ordered to pay a penalty to a debtor or guarantor that is more than the total amount of interest charges payable under the credit contract unless the debtor or guarantor has suffered a loss (s 114(1)–(2) NCC).

If the debtor or guarantor has suffered a loss, the court may impose a greater penalty that must not be less than the amount of the loss suffered (s 114(2) NCC).

What interest rate and fees can be charged?

Specific provisions in the NCCP Act commenced on 1 July 2013 that limit the amount of interest, fees and charges that a lender can charge under small amount credit contracts and medium amount credit contracts (seePayday loans” in Mortgages, credit cards and other finance products).

For almost all other consumer credit contracts, the Consumer Credit (Victoria) Act 1995 (Vic) (“CCV Act”) provides that:

a consumer credit contract cannot be enforced if the annual percentage rate is more than 48 per cent (s 39 CCV Act); and

a mortgage will be void if the annual percentage rate that applies under the relevant consumer credit contract is more than 30 per cent (s 40 CCV Act).

The CCV Act does not place a limit on the fees or charges a lender can charge. However, the NCC does allow “unconscionable” interest or charges (such as an establishment fee or early termination fee) to be reviewed and reduced or annulled (s 78 NCC).

For information about the restrictions on interest and fees under small amount credit contracts and medium amount credit contracts seePayday loans” in Mortgages, credit cards and other finance products.

Early termination fees and secured home loans

Credit providers cannot charge consumers early termination fees (also known as “exit fees”) in relation to secured home loans entered into after 1 July 2011 (reg 79A NCCP Regulations).

Not all “exit” fees are prohibited. Regulation 79A(2) makes it clear that credit providers can charge:

a break fee in relation to a fixed rate loan; and

a discharge fee that reimburses the credit provider for the reasonable administrative cost of terminating the credit contract.

A “break fee” is a fee or charge that relates:

only to the early repayment of an amount provided under a credit contract for a fixed rate loan; and

only to the portion of the loan that is fixed; and

to the part of the credit provider’s loss, arising from the early repayment, that is a result of differences in interest rates.

Although the ban on early termination fees applies only to home loans taken out after 1 July 2011, relief may be available to consumers with older loans where the fee is, for example, not a reasonable estimate of the lenders loss (see s 78 NCC; ASIC RG220 Early termination fees for residential loans: Unconscionable fees and unfair contract terms).