Australian Financial Complaints Authority (AFCA)
Tel: 1800 931 678
On 1 November 2018, AFCA replaced the Financial Ombudsman Service, the Superannuation Complaints Tribunal, and the Credit and Investments Ombudsman.
Australian Prudential Regulation Authority (APRA)
Level 24, 535 Bourke Street, Melbourne Vic 3000
Tel: 9246 7500; 1300 558 849
APRA oversees banks, credit unions, building societies, insurance companies and superannuation funds.
Financial Ombudsman Service see Australian Financial Complaints Authority
Insurance Council of Australia
Tel: (02) 9253 5100; 1300 728 228
The Insurance Council of Australia is the representative body of the general insurance industry in Australia.
National Insurance Brokers Association (NIBA)
Tel: (02) 9459 4300
NIBA is the peak body for insurance brokers in Australia.
Victorian Civil and Administrative Tribunal (VCAT)
55 King Street, Melbourne Vic 3000
Tel: 1300 018 228