Contacts: Insurance

Australian Financial Complaints Authority (AFCA)

Tel: 1800 931 678

Email: info@afca.org.au

Web: www.afca.org.au

On 1 November 2018, AFCA replaced the Financial Ombudsman Service, the Superannuation Complaints Tribunal, and the Credit and Investments Ombudsman.

Australian Prudential Regulation Authority (APRA)

Melbourne office:

Level 24, 535 Bourke Street, Melbourne Vic 3000

Tel: 9246 7500; 1300 558 849

Web: www.apra.gov.au

APRA oversees banks, credit unions, building societies, insurance companies and superannuation funds.

Financial Ombudsman Service see Australian Financial Complaints Authority

Insurance Council of Australia

Tel: (02) 9253 5100; 1300 728 228

Web: www.insurancecouncil.com.au

The Insurance Council of Australia is the representative body of the general insurance industry in Australia.

National Insurance Brokers Association (NIBA)

Tel: (02) 9459 4300

Email: niba@niba.com.au

Web: www.niba.com.au

NIBA is the peak body for insurance brokers in Australia.

Victorian Civil and Administrative Tribunal (VCAT)

55 King Street, Melbourne Vic 3000

Tel: 1300 018 228

Email: civil@vcat.vic.gov.au

Web: www.vcat.vic.gov.au