Contacts: Legal issues affecting older people


Aged care

Aged Care Complaints Commissioner

Tel: 1800 550 552

Email: enquiries@agedcarecomplaints.gov.au

Web: www.agedcarecomplaints.gov.au

The commissioner provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.

Australian Government Department of Health

Tel: 1800 020 103; (02) 6289 1555

Web: www.health.gov.au

Consumer Affairs Victoria (CAV)

Tel: 1300 558 181

Web: www.consumer.vic.gov.au

Dispute Settlement Centre of Victoria (DSCV)

Tel: 1300 372 888

Web: www.disputes.vic.gov.au

The DSCV deals with disputes in retirement villages both between residents and between a resident and an operator.

Elder Rights Advocacy (ERA)

Tel: 9602 3066 or 1800 700 600

Web: http://era.asn.au

ERA is a free service that provides advocacy for people receiving residential and home care programs sponsored by the Australian Government.

My Aged Care

Tel: 1800 200 422

Web: www.myagedcare.gov.au

My Aged Care is the start point to access Australian Government funded aged care services.

Victorian Government Department of Health and Human Services (DHHS)

Supported Residential Services and Accommodation Support Unit

Email: srs@dhhs.vic.gov.au

Web: www2.health.vic.gov.au/ageing-and-aged-care/supported-residential-services

Age discrimination

Australian Human Rights Commission

Level 3, 175 Pitt Street, Sydney NSW 2000

Tel: 1300 656 419

Web: www.humanrights.gov.au

Victorian Equal Opportunity and Human Rights Commission (VEOHRC)

Level 3, 204 Lygon Street, Carlton Vic 3053

Tel: 1300 292 153

Web: www.humanrightscommission.vic.gov.au

Elder abuse

Seniors Rights Victoria (SRV)

Level 4, 533 Little Lonsdale Street, Melbourne Vic 3000

Tel: 1300 368 821

Web: https://seniorsrights.org.au

Family dispute resolution and mediation

Dispute Settlement Centre of Victoria (DSCV)

Level 4, 456 Lonsdale Street, Melbourne Vic 3000

Tel: 1300 372 888

Web: www.disputes.vic.gov.au

The DSCV also has offices in Ballarat, Bendigo, Box Hill, Collingwood, Dandenong, Geelong, Horsham, Mildura, Morwell, Shepparton, Wangaratta and Warrnambool.

FMC Mediation and Counselling

Head office:

Level 4, 1001 Nepean Highway, Moorabbin Vic 3189

Tel: 9556 5333; 1800 639 523

Email: family@mediation.com.au

Web: www.mediation.com.au

FMC also has offices in metropolitan and regional Victoria; see their website for their addresses.

LifeWorks: Relationship Counselling and Education Services

Head office:

Level 4, 255 Bourke Street, Melbourne Vic 3000

Tel: 1300 543 396

Web: https://lifeworks.com.au

LifeWorks also has offices in Frankston, Geelong, Moonee Ponds, Prahran, Preston, Ringwood, Wangaratta and Wyndham.

Relationships Australia (Victoria)

Melbourne Family Relationship Centre,

379 Collins Street, Melbourne Vic 3000

Tel: 1300 364 277; 8625 3666

Web: www.relationshipsvictoria.com.au

Relationships Australia also offers elder mediation and family dispute resolution at their offices in Ballarat, Berwick, Greensborough, Kew, Shepparton, Sunshine and Traralgon.

Victoria Legal Aid Family Dispute Resolution Service

Legal Help phone line: 1300 792 387

Web: www.legalaid.vic.gov.au

Legal advice

Seniors Rights Victoria (SRV)

Level 4, 533 Little Lonsdale Street, Melbourne Vic 3000

Tel: 1300 368 821

Web: https://seniorsrights.org.au

Federation of Community Legal Centres (FCLC)

Call to find a legal centre near you.

Tel: 9652 1500

Web: www.fclc.org.au

Victoria Legal Aid (VLA)

570 Bourke Street, Melbourne Vic 3000

Tel: 1300 792 387

Web: www.legalaid.vic.gov.au

Victoria Legal Aid has offices in Broadmeadows, Dandenong, Frankston, Ringwood, Sunshine, Ballarat, Bairnsdale, Bendigo, Geelong, Horsham, Mildura, Morwell, Shepparton and Warrnambool.

Law Institute of Victoria

470 Bourke Street, Melbourne Vic 3000

Tel: 9607 9550

Web: www.liv.asn.au/find-a-lawyer

The Law Institute of Victoria’s Legal Referral Service is a useful way of finding a lawyer with appropriate specialisation and in your area.

Powers of attorney

Office of the Public Advocate

Level 1, 204 Lygon Street, Carlton Vic 3053

Tel: 1300 309 227

Web: www.publicadvocate.vic.gov.au

State Trustees

1 McNab Avenue, Footscray Vic 3011

Tel: 9667 6444 or 1300 138 672

Web: www.statetrustees.com.au

State Trustees has offices in Footscray, Dandenong and Bendigo.