Contacts: Credit reporting


Credit-reporting bodies

Illion (previously called Dunn & Bradstreet)

Tel: 13 23 33

Web: www.checkyourcredit.com.au

Equifax (previously called Veda Advantage)

Web: www.mycreditfile.com.au

Experian Australia Credit Services

Level 6, 549 St Kilda Road, Melbourne Vic 3004

Tel: 8622 1600

Web: www.experian.com.au

External dispute resolution schemes

Australian Financial Complaints Authority (AFCA)

Tel: 1800 931 678

Email: info@afca.org.au

Web: www.afca.org.au

AFCA replaced the Financial Ombudsman Service and the Credit and Investments Ombudsman on 1 November 2018.

Australian Information Commissioner

GPO Box 5218, Sydney NSW 2001

Tel: 1300 363 992

Email: enquiries@oaic.gov.au

Web: www.oaic.gov.au

Energy and Water Ombudsman Victoria

Level 6, 111 Bourke Street, Melbourne Vic 3000

Tel: 1800 500 509

Email: ewovinfo@ewov.com.au

Web: www.ewov.com.au

Telecommunications Industry Ombudsman

PO Box 276, Collins Street West, Melbourne Vic 8007

Tel: 1800 062 058

Web: www.tio.com.au