Contacts: Aged care

Australian Aged Care Complaints Commissioner

Tel: 1800 550 552

Email: enquiries@agedcarecomplaints.gov.au

Web: www.agedcarecomplaints.gov.au

Australian Government Department of Health

Tel: 1800 020 103; (02) 6289 1555

Web: www.health.gov.au

Consumer Affairs Victoria (CAV)

Tel: 1300 558 181

Web: www.consumer.vic.gov.au

Elder Rights Advocacy

85 Queen Street, Melbourne Vic 3000

Tel: 9602 3066; 1800 700 600

Web: http://era.asn.au

Victorian Government Department of Health and Human Services (DHHS)

Supported Residential Services and Accommodation Support Unit:

Email: srs@dhhs.vic.gov.au

Web: www2.health.vic.gov.au/ageing-and-aged-care/supported-residential-services