For more information, to report a scam, make a complaint or get active in online law and policy, here are some useful contacts.
• Australian Communications and Media Authority (ACMA): ACMA is the regulator for the telecommunications industry and has an information portal that provides consumer information on internet services.
• Australian Competition and Consumer Commission (ACCC): The ACCC provides comprehensive information on where to go to make a complaint or to get help with a problem at www.accc.gov.au/consumers/consumer-protection/where-to-go-for-consumer-help.
• Australian Council on Children and the Media (ACCM): A not-for-profit organisation that supports families, industry and decision makers to build and maintain a media environment that fosters children’s health, safety and wellbeing.
• Australian Customs Service: Information on imported goods, GST and customs.
• Australian Government Department of Communications and the Arts: This site provides information on support and resources for consumers of internet, broadband, telephone and related services, especially home, small business and rural users.
• Australian Privacy Foundation: Australian privacy interest group.
• Australian Securities and Investments Commission MoneySmart: Consumer information service on financial matters, including scams.
• CHOICE: CHOICE is an independent national consumer organisation; it is the leading consumer advocacy group in Australia.
• Classification website: A government website that provides information on the National Classification Scheme. It includes information about the Classification Board, Classification Review Board and the Attorney-General’s Department.
• Communications Alliance: Responsible for internet industry codes, a role formerly played by the Internet Industry Association).
• Electronic Frontiers Australia: Australian electronic privacy interest group.
• ICRA (Internet Content Rating Association): ICRA is part of the Family Online Safety Institute, an international, not-for-profit organisation of internet leaders working to develop a safer internet.
• Australian eSafety Commissioner: An independent statutory body that administers the Online Content Scheme and can investigate serious cyber-bullying material aimed at a child.
• SCAMwatch is a website owned and maintained by the ACCC and is also the campaign portal for the Australasian Consumer Fraud Taskforce. It has information relating to lottery and competition scams, chain letter and pyramid selling, investment scams, job and employment scams and more.
• Centre for Media and Communications Law
• Community legal centres: see Legal services that can help.
• Consumer Action Law Centre: An independent, not-for-profit Victorian consumer organisation.
• Consumer Affairs Victoria (CAV): Advice and assistance for Victorian consumers. Includes information on online auctions.