Consumer guarantees: services


Services must be rendered with due care and skill

Suppliers guarantee that services will be provided with due care and skill (s 60 ACL). This means that the service provider must use an acceptable level of skill or technical knowledge and take necessary care to avoid loss and damage.

Services must be fit for specified purpose

Suppliers guarantee that services will be reasonably fit for any purpose that the consumer made known to the supplier, either expressly or by implication (s 61 ACL).

The services – and any product that results from those services – must be of such nature, quality, state or condition that they might reasonably be expected to achieve the consumer’s desired result, if the consumer has made this known to the supplier or the supplier’s agent. This guarantee only applies if it was reasonable for the consumer to rely on the skill and judgment of the supplier and the consumer actually relied on the skill and judgment of the supplier.

Services must be provided within a reasonable time

Suppliers guarantee that services will be provided within a reasonable time, where the time period is not fixed or agreed upon (s 62 ACL). Whether a time period is “reasonable” depends on the nature of the services and may be affected by external factors (e.g. the weather and availability of parts).