Australian Information Commissioner
Tenants who think their personal information is being misused should contact the Australian Information Commissioner.
Australian Information Commissioner
Tel: 1300 363 992
Consumer Affairs Victoria (CAV) can provide general information to all parties covered by the RT Act. CAV can also:
• give information on any residential tenancy matters;
• investigate tenants’, residents’ or landlords’ complaints;
• independently investigate a rooming house without an application from a resident;
• negotiate settlements between landlords and tenants; and
• advise landlords about disposal of unclaimed property.
Consumer Affairs Victoria (CAV)
Tel: 1300 558 181
CAV has offices in metropolitan and regional Victoria; see
their website for office contact details.
For people experiencing family violence or homelessness, telephone 1800 825 955.
The Energy and Water Ombudsman Victoria (EWOV), among other powers, has jurisdiction to investigate and assist to resolve disputes between consumers and energy, gas and water retailers. The EWOV does not generally assist with regard to physical faults to piping, cabling or facilities after the utility meter unless it is an emergency.
Energy and Water Ombudsman Victoria (EWOV)
Level 6, 111 Bourke Street, Melbourne Vic 3000
Tel: 1800 500 509
Energy Safe Victoria (ESV) is the independent technical regulator responsible for electricity, gas and pipeline safety in Victoria. ESV has a team of investigators. It also issues licences and registrations to electricians, and issues and audits certificates of electrical safety, which guarantee that electrical work has been performed by a qualified electrician.
Energy Safe Victoria (ESV)
Level 5, 4 Riverside Quay, Southbank Vic 3006
Tel: 1800 800 158; 9203 9700
Tenants of Victorian Government public housing wishing to request maintenance or repairs to their home should phone or email the housing call centre. Tenants should ask for a “scheduled contract number”, which is a record of the phone call.
Housing call centre
Tel: 13 11 72
The Housing Registrar registers and regulates agencies that are not-for-profit organisations that own, manage and develop affordable rental housing for low-income households. Complaints may be made to the Housing Registrar only after a formal complaint has been lodged with the registered housing provider. For more information contact:
Level 5, 1 Treasury Place, East Melbourne Vic 3002
Tel: 9651 1402
The National Debt Helpline is a not-for-profit service that is available nation-wide. Professional financial counsellors provide free, confidential and independent financial advice. The National Debt Helpline does not loan money.
National Debt Helpline
Tel: 1800 007 007 (Monday to Friday, 9.30 am to 4.30 pm)
The Residential Tenancies Bond Authority (RTBA) holds all Victorian residential tenancy bonds, including those on rented premises, long-term caravans and rooming houses. Bonds are held in a neutral capacity, in trust for landlords and tenants, giving all parties equal say on how bonds should be repaid when tenancies end.
Residential Tenancies Bond Authority (RTBA)
Tel: 1300 137 164
The Self-Represented Litigant Coordinator specialises in helping people without legal representation. The coordinator can assist with procedural and practical advice, information about alternative methods of resolving a dispute, organisations that provide free or low-cost legal services, self-help packs on various types of proceedings.
Supreme Court Self-represented Litigant Coordinator
Level 2, 436 Lonsdale Street, Melbourne Vic 3000
Tel: 9603 9240
Tenants Victoria (formerly called the Tenants Union of Victoria) can help all tenants in Victoria, including rooming house and caravan park residents. Tenants Victoria can provide advice by phone or email.
People seeking general advice should first consult Tenants Victoria’s fact sheets, which are available at www.tuv.org.au.
Tenants Victoria no longer offers a drop-in service. People who wish to seek advice in person should contact their local Tenancy Advocacy Assistance Program (TAAP) for private tenancy matters, or their local Social Housing Advocacy and Support Program (SHASP) for community or public housing matters.
Tenants Victoria also provides practice notes for lawyers that contain more detailed information; these are available at www.tuv.org.au.
Generally, Tenants Victoria does not provide advice about neighbourhood disputes, co-tenancy disputes, inter-tenant disputes, or personal injury claims.
55 Johnston Street, Fitzroy Vic 3065
Tel (admin): 9411 1444
Tel (tenants help line): 9416 2577 (Monday to Friday, 9 am to 4 pm)
The Residential Tenancies List at the Victorian Civil and Adminsitrative Tribunal (VCAT) can hear cases between tenants and landlords, caravan park owners and residents, and between rooming house owners and rooming house residents. VCAT can also hear cases between the Director of Housing and tenants.
VCAT cannot hear disputes between tenants, or co-tenants, disputes between residents, disputes with neighbours or disputes about internal Director of Housing policy.
Victorian Civil and Administrative Tribunal (VCAT)
55 King Street, Melbourne Vic 3000
Tel: 1300 018 228