CODES OF PRACTICE

The latest Insurance Code of Practice commenced in July 2006. The Code sets higher service standards for the insurance industry.

The objectives of the new General Insurance Code of Practice ("the Code") are:

to promote better, more informed relations between insurers and their customers;
to improve consumer confidence in the general insurance industry;
to provide better mechanisms for the resolution of the complaints and disputes between insurers and their customers; and
to commit insurers and the professionals they rely upon to higher standards of customer service.

The application of the new Code to various aspects of insurance is discussed throughout this chapter. A copy of the Code is available from:

Insurance Council of Australia

PO Box R1832

Royal Exchange

Sydney NSW 1225

Tel: 9253 5100; 1300 728 228 (toll free)

Web: www.insurancecouncil.com.au (online contact form available)