Complaints against funeral directors for unsatisfactory service can be made to the Office of Fair Trading at Consumer Affairs Victoria (CAV). For more information and CAV contact details see: "Consumer Affairs Victoria" in Chapter 12*4 Consumer Remedies.

In the case of overcharging, a claim can be made through the Civil Claims List of the VCAT where the amount does not exceed $5,000 (see: "Small claims: the Civil Claims List of VCAT", in Chapter 12*4 Consumer Remedies).