Contacts: Privacy and your rights

Privacy: Commonwealth

Complaints or requests for more information about Commonwealth privacy laws may be made to:

Australian Information Commissioner (OAIC)

GPO Box 5218, Sydney NSW 2001

Tel: 1300 363 992

Email: enquiries@oaic.gov.au

Web: www.oaic.gov.au

Privacy: Victoria

Complaints or requests for more information about Victorian privacy issues and laws may be made to:

Victorian Health Complaints Commissioner

Level 26, 570 Bourke Street, Melbourne Vic 3000

Tel: 1300 582 113

Email: hcc@hcc.vic.gov.au

Web: https://hcc.vic.gov.au

Victorian Information Commissioner

Level 6, 121 Exhibition Street, Melbourne Vic 3000

Tel: 1300 842 364

Email: enquiries@foicommissioner.vic.gov.au

Web: www.ovic.vic.gov.au

Credit-reporting bodies

Requests to access credit-related information can be made to credit reporting bodies. The main Australian credit reporting bodies are:

Dun & Bradstreet (Australia)

Tel: 1300 734 806

Web: www.checkyourcredit.com.au

Equifax (previously called Veda Advantage)

Web: www.mycreditfile.com.au

Experian Australia Credit Services

Tel: 8622 1600

Web: www.experian.com.au

External dispute resolution bodies

The external dispute resolution bodies for credit reporting complaints are:

Credit and Investments Ombudsman

Tel: 1800 138 422

Web: www.cio.org.au

Financial Ombudsman Service

Tel: 1800 367 287

Email: info@fos.org.au

Web: www.fos.org.au

Industry specific dispute resolution scheme members

Energy and Water Ombudsman Victoria

Tel: 1800 500 509

Email: ewovinfo@ewov.com.au

Web: www.ewov.com.au

Public Transport Ombudsman Victoria

Tel: 1800 466 865

Web: www.ptovic.com.au

Telecommunications Industry Ombudsman

Tel: 1800 062 058

Web: www.tio.com.au

Tolling Customer Ombudsman

Tel: 1800 145 009

Web: http://tollingombudsman.com.au