Taking a problem to an ombudsman

Contributors

Deborah Glass, Victorian Ombudsman
Elisa Harris, Senior Legal Officer, Office of the Commonwealth Ombudsman

Overview

An ombudsman functions in the same way at Commonwealth or state level. Ombudsmen receive and investigate complaints against government agencies and report to the parliament rather than to the government. They have power to investigate on their own initiative and make recommendations. They do not have an enforcement role.

This section includes the following topics:

 

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