The following agencies provide free information about immigration matters. Only registered migration agents can provide immigration advice.
Australian Government Department of Immigration and Border Protection (DIBP)
Melbourne CBD office:
Level 6, 2 Lonsdale Street, Melbourne Vic 3000
Tel: 13 18 81
Gay and Lesbian Immigration Task Force
PO Box 2387, Richmond Vic 3121
Tel: 5294 0293
Law Institute of Victoria (LIV)
470 Bourke Street, Melbourne Vic 3000
Tel: 9607 9311
LIV’s Find a Lawyer Legal Referral Service:
Tel: 9607 9550
On 1 July 2015, the Migration Review Tribunal and the Refugee Review Tribunal merged with the Administrative Appeals Tribunal.
Administrative Appeals Tribunal (AAT)
Migration and Refugee Division:
Level 4, 15 William Street, Melbourne Vic 3000
Tel: 1800 228 333
Refugee Legal is a community legal centre specialising in all aspects of refugee and immigration law, policy and practice. Refugee Legal has been assisting asylum seekers and disadvantaged migrants in the community and in detention for more than 15 years and has substantial casework experience.
Telephone advice is available on Wednesdays and Fridays, 10 am to 2 pm. This phone advice service offers confidential advice on refugee and general migration matters. Advice is provided by the duty solicitor.
Level 6, 20 Otter Street, Collingwood Vic 3066
Tel (legal advice line): 9413 0100 (Wednesdays and Fridays, 10 am to 2 pm)
Tel (admin): 9413 0101
The Australian Government, through DIBP, provides a Translating and Interpreting Service (TIS) for people who do not speak English and for English speakers needing to communicate with them. TIS is a national service, and is available 24 hours a day, 7 days a week, to any person or organisation in Australia requiring interpreting assistance. It is accessible from anywhere in Australia for the cost of a local call.
Translating and Interpreting Service (TIS)
Tel: 13 14 50
This service is available Australia-wide, 24 hours a day, 7 days a week.