Flexible care is care provided in a residential or community setting through an aged-care service that addresses the needs of care recipients in alternative ways to the care provided through residential care services and community care services Flexible Care Subsidy Principles 1997 (Cth) (“Flexible Care Subsidy Principles”)).
Flexible care services have the scope to meet a broad range of care needs (whether in a residential or community care setting) and provide opportunities for people with special needs and those in rural and remote communities to receive care. Specific services include multi-purpose services, transition care following a hospital stay and care in the home for people with high level care needs.
Providers of flexible care have responsibilities similar to providers of other aged-care services in relation to:
• the quality of care they provide;
• compliance with, and respect for, the rights of care recipients;
• accountability for the care that is provided, and the basic suitability of their key personnel (ss 3–4 ch 4 Aged Care Act).
All flexible care providers must comply with the requirements for matters such as security of place, an internal complaints resolution mechanism, protection of information and access to advocates by care recipients (Flexible Care Subsidy Principles).