Taking a problem to an ombudsman



Victorian content:
Deborah Glass, Victorian Ombudsman
Andrew Adams, Executive Officer, Office of the Victorian Ombudsman

Commonwealth content:
Elisa Harris, Senior Legal Officer, Commonwealth Ombudsman


An ombudsman functions in the same way at Commonwealth or state level. Ombudsmen receive and investigate complaints against government agencies and report to the parliament rather than to the government. They have power to investigate on their own initiative and make recommendations. They do not have an enforcement role.

This section includes the following topics:


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