Contacts and resources: Insurance

 

Contacts

Australian Prudential Regulation Authority (APRA)

Level 21, Casselden Place, 2 Lonsdale Street,

Melbourne Vic 3000

Tel: 9246 7500; 1300 558 849

Web: www.apra.gov.au

Financial Ombudsman Service (FOS)

General Insurance Division

GPO Box 3, Melbourne Vic 3001

Tel: 1800 367 287

Email: info@fos.org.au

Web: www.fos.org.au

Disputes can also be lodged online

Insurance Council of Australia

PO Box R1832, Royal Exchange, Sydney NSW 1225

Tel: (02) 9253 5100; 1300 728 228

Web: www.insurancecouncil.com.au

National Insurance Brokers Association of Australia

Level 11, 20 Berry Street, North Sydney NSW 2060

Tel: (02) 9459 4300

Email: niba@niba.com.au

Web: www.niba.com.au

Victorian Civil and Administrative Tribunal (VCAT)

Civil Claims List

55 King Street, Melbourne Vic 3000

Tel: 9628 9830; 1800 133 055

Email: vcat-civil@vcat.vic.gov.au

Web: www.vcat.vic.gov.au