Further information: The internet and the law


For more information, to report a scam, make a complaint or get active in online law and policy, here are some useful contacts.


Australian Communications and Media Authority (ACMA): ACMA is the regulator for the telecommunications industry and has an information portal that provides consumer information on internet services.

Web: www.acma.gov.au

Australian Competition and Consumer Commission (ACCC): The ACCC provides comprehensive information on where to go to make a complaint or to get help with a problem at www.accc.gov.au/consumers/consumer-protection/where-to-go-for-consumer-help.

Web: www.accc.gov.au

Australian Consumers’ Association (ACA): An independent not-for-profit national consumer organisation. It includes consumer alerts of scams.

Web: www.choice.com.au

Australian Council on Children and the Media

Web: www.childrenandmedia.org.au

Australian Customs Service: Information on imported goods, GST and customs.

Web: www.customs.gov.au

Australian Privacy Foundation: Australian privacy interest group.

Web: www.privacy.org.au

Australian Securities and Investments Commission MoneySmart: Consumer information service on financial matters, including scams.

Web: www.moneysmart.gov.au

Classification website: A government website that provides information on the National Classification Scheme. It includes information about the Classification Board, Classification Review Board and the Attorney-General’s Department.

Web: www.classification.gov.au

Communications Alliance: Responsible for internet industry codes, a role formerly played by the Internet Industry Association).

Web: www.commsalliance.com.au

Department of Communications: This site provides information on support and resources for consumers of internet, broadband, telephone and related services, especially home, small business and rural users.

Web: www.communications.gov.au

Electronic Frontiers Australia: Australian electronic privacy interest group.

Web: www.efa.org.au

ICRA (formerly the Internet Content Rating Association): ICRA is part of the Family Online Safety Institute, an international, not-for-profit organisation of internet leaders working to develop a safer internet.

Web: www.fosi.org/icra

Office of the Children’s eSafety Commissioner: An independent statutory body that administers the Online Content Scheme and has the power to investigate serious cyberbullying material aimed at a child.

Web: www.esafety.gov.au

SCAMwatch is a website owned and maintained by the ACCC and is also the campaign portal for the Australasian Consumer Fraud Taskforce. It has information relating to lottery and competition scams, chain letter and pyramid selling, investment scams, job and employment scams and more.

Web: www.scamwatch.gov.au


Centre for Media and Communications Law

Web: www.law.unimelb.edu.au/cmcl

Community legal centres: See Legal services that can help.

Consumer Action Law Centre: An independent, not-for-profit Victorian consumer organisation.

Web: www.consumeraction.org.au

Consumer Affairs Victoria (CAV): Advice and assistance for Victorian consumers. Includes information on online auctions.

Web: www.consumer.vic.gov.au

Other states and territories

State consumer affairs/fair trading organisations:

Australian Capital Territory: www.ors.act.gov.au

New South Wales: www.fairtrading.nsw.gov.au

Northern Territory: www.consumeraffairs.nt.gov.au

Queensland: www.fairtrading.qld.gov.au

South Australia: www.ocba.sa.gov.au

Tasmania: www.consumer.tas.gov.au

Western Australia: www.docep.wa.gov.au


Commonsense Media: resources and ratings for online and other media.

Web: www.commonsensemedia.org

eConsumer.gov: A joint project between consumer protection agencies from around the world that provides information for international consumers and facilitates cross-border complaints; provides links to overseas consumer protection authorities.

Web: www.econsumer.gov

USA Federal Trade Commission: United States federal consumer protection agency. Includes advice for buyers and sellers at internet auctions, and information on internet scams.

Web: www.consumer.ftc.gov