Taking action as a consumer



Gerard Brody, CEO, Consumer Action Law Centre
Ian Lulham, Deputy President and Director of Alternative Dispute Resolution, Victorian Civil and Administrative Tribunal


There are many things that can be done by consumers to resolve a breach of contract. Making a complaint, standing your ground and demanding remedy at the earliest opportunity is the most important first step. After that, courts, tribunals and ombudsmen can help resolve disputes.

This section includes the following topics:


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