Contacts and resources: Guarantees on goods and services


Getting help

Working out which remedies are available to you can be difficult. If you are a consumer, you can obtain free legal advice from the Consumer Action Law Centre on 1800 466 477.

If you are a supplier of goods or services, or you have purchased goods using a classified website or at an auction, you can contact Consumer Affairs Victoria on 1300 55 81 81.

Consumer Action Law Centre

Tel (consumer advice line): 1800 466 477; 9629 6300


Consumer Affairs Victoria

GPO Box 123, Melbourne Vic 3001

Tel (consumer helpline): 1300 55 81 81 (Monday–Friday, 9 am–5 pm)


CAV has offices in metropolitan and regional Victoria; see the website for office contact details.