Contacts and useful links: Family violence


The following services are available for women (and, in some cases, men) in situations of family violence.

Aboriginal Family Violence Prevention and Legal Service Victoria

Melbourne metro office: 292 Hoddle Street, Abbotsford Vic 3067

Tel: 9244 3333; 1800 105 303


There are also offices in Warrnambool, Bairnsdale and Mildura.

Centres Against Sexual Assault (CASA)

Tel (sexual assault crisis line): 1800 806 292

This number contacts the centre closest to you 24 hours a day, 7 days a week, state-wide. Includes counselling and support.


For details of metropolitan and regional CASAs, visit the website or go to “Useful links and contacts”.

Child Protection – Department of Health and Human Services

Tel (crisis line): 13 12 78 (24 hours, 7 days a week)


Child Protection – Children’s Protection Society

Tel: 9450 0900


Community Health Centres

Tel: 1300 253 942


Call the Department of Health and Human Services for details of these clinics and centres in metropolitan and country areas. Details of centres are also available on the website.

Domestic Violence Resource Centre Victoria

292 Wellington Street, Collingwood Vic 3066

Tel: 9486 9866


Gay and Lesbian Switchboard

Tel: 1800 184 527 (5.30–10.30 pm, 7 days a week)


Switchboard provides anonymous, free telephone counselling, information and referrrals.

inTouch Multicultural Centre Against Family Violence

Tel: 9413 6500; 1800 755 988



Information and support for women from culturally and linguistically diverse backgrounds who are affected by family violence.

MensLine Australia

Tel: 1300 789 978 (24 hours, 7 days a week)


Confidential counselling, information and referral. Includes online fact sheets and resources.

Men’s Referral Service

Tel: 1300 766 491 (Monday to Friday, 9 am–9 pm)


A service for men concerned about their use of violent or controlling behaviour, or for women wishing to find information about male violence.

National Sexual Assault and Domestic Family Violence Counselling Service

Tel: 1800 737 732 (24 hours, 7 days a week)


Safe Steps – Family Violence Response Centre

Tel (family violence response line): 1800 015 188 (24 hours, 7 days a week)

Tel (admin): 9928 9600



For reasons of security, the addresses of women’s refuges are not available. Safe Steps provides a central referral service for women in need of crisis accommodation, statewide. It also provides advice, counselling, support groups and information.

Translating and Interpreting Service (TIS)

Tel: 13 14 50 (immediate phone interpreting, 24 hours, every day of the year)


Service available Australia-wide for the cost of a local call 24 hours, 7 days a week.

Victims of Crime Assistance Tribunal (VOCAT)

Level 1, 233 William Street, Melbourne Vic 3000

Tel: 1800 882 752; 9628 7855



VOCAT operates from every Magistrates’ Court in Victoria; the principal registry is in Melbourne’s CBD.

Victims of Crime Helpline

Tel: 1800 819 817; text: 0427 767 891 (8 am–11 pm, 7 days a week)


For help dealing with the effects of crimes, including family violence.

Victoria Police

There are family violence liaison officers at each 24 hour police station. There is also the Sexual Offences and Child Abuse Investigation Team (SOCIT)

Tel: Contact your nearest police station, or ring 000 at any hour. Always ring 000 immediately if anyone is in danger.


Women’s Information and Referral Exchange (WIRE)

372 Spencer Street, West Melbourne Vic 3003

Tel: 1300 134 130



Women’s Legal Service Victoria

Level 10, 277 William Street, Melbourne Vic 3000

Tel: 8622 0600; 1800 133 302



Advice for women only

Women with Disabilities Victoria (WDV)

Level 9, 255 Bourke Street, Melbourne Vic 3000

Tel: 9286 7800


WDV does not provide direct information or assistance to individuals, but conducts research, education and policy work on issues of violence against women with disabilities.