The following agencies provide free information about immigration matters. Keep in mind that only a registered migration agent is allowed to provide immigration advice. Some of the agencies in this list may not be allowed to give advice or (like the DIBP) may have a policy of not advising potential applicants and limit themselves to only providing information.
Australian Government Department of Immigration and Border Protection (DIBP)
2 Lonsdale Street, Melbourne Vic 3000
Tel: 13 18 81
The Department of Immigration and Border Protection also has an office in Dandenong:
Level 5, 76 Thomas Street, Dandenong Vic 3175
Tel: 13 18 81
Gay and Lesbian Immigration Task Force
PO Box 2387, Richmond South Vic 3121
Tel: 5294 0293
(A member of the International Lesbian and Gay Association)
Law Institute of Victoria (LIV)
470 Bourke Street, Melbourne Vic 3000
Tel: 9607 9311
LIV referral service:
Tel: 9607 9550
On 1 July 2015, the Migration Review Tribunal and the Refugee Review Tribunal merged with the Administrative Appeals Tribunal.
Administrative Appeals Tribunal (AAT)
Migration and Refugee Division
Level 10, 120 Spencer Street, Melbourne Vic 3000
Tel: 1800 228 333
DIBP produces a number of leaflets, available free of charge at the addresses given above.
A particularly good and detailed source of advice and information is the Immigration Kit (9th edition), obtainable from:
The Federation Press
PO Box 45, Annandale NSW 2038
Tel: (02) 9552 2200
The Refugee and Immigration Legal Centre (RILC) is a community legal centre specialising in all aspects of refugee and immigration law, policy and practice. RILC has been assisting asylum seekers and disadvantaged migrants in the community and in detention for more than 13 years and has substantial casework experience.
Telephone advice is available on 9483 1140 (ask for the duty solicitor), Wednesday, 10 am–4 pm; Friday, 2–4 pm. The RILC phone advice service offers confidential advice on refugee and general migration matters. Advice is provided by the RILC duty solicitor.
If necessary, the duty solicitor may make an appointment for the RILC evening advice service. The RILC evening advice service offers confidential face-to-face advice on refugee and general migration matters. Advice is provided by RILC staff and supervised volunteers. To attend this service, an appointment must first be made through the phone advice service (above).
Refugee and Immigration Legal Centre
Level 1, 121–123 Brunswick Street, Fitzroy Vic 3065
Tel (advice line): 9413 0100 (10 am–2 pm, Wednesdays and Fridays)
Tel (admin): 9413 0101
The Australian Government, through DIBP, provides a Translating and Interpreting Service (TIS) for people who do not speak English and for English speakers needing to communicate with them. TIS is a national service, and is available 24 hours a day, 7 days a week, to any person or organisation in Australia requiring interpreting assistance. It is accessible from anywhere in Australia for the cost of a local call.
Translating and Interpreting Service (TIS)
Tel: 13 14 50
This service available Australia-wide, 24 hours a day, 7 days a week.