The Business Licensing Authority (BLA) is an independent statutory authority that is responsible for the licensing and registration of a number of occupations.
It determines who can operate in those industries that pose risks for consumers. This includes: estate agents, conveyancers, owners corporation managers, motor car traders, sex work service providers, second-hand dealers, pawnbrokers and travel agents. It is concerned to ensure that the public interest is served when considering applications.
The BLA has the power to reject applications for licences if it has evidence that an applicant is ineligible, or (in some cases) to take other action such as granting a conditional licence.
The integrity of the licensing process relies on the BLA having the best available information about applicants. The BLA does not usually resolve individuals’ complaints against particular traders. If anyone has concerns about a licensed trader, they should report these to Consumer Affairs Victoria.