Contacts and resources: Guarantees on goods and services


Getting help

Working out which remedy is available to you is difficult. If you are a consumer, you can seek free legal advice from the Consumer Action Law Centre on 1800 466 477.

If you are a supplier of goods or services, or you have purchased goods using a classified website or at an auction, you can contact Consumer Affairs Victoria on 1300 558 181.

Consumer Action Law Centre

459 Little Collins Street, Melbourne Vic 3000

Tel (consumer advice lines): 1800 466 477; 9629 6300


Consumer Affairs Victoria

GPO Box 123, Melbourne Vic 3001

Tel (consumer help line): 1300 558 181 (Monday–Friday, 9 am–5 pm)


CAV has offices in metropolitan and regional Victoria; see the website for office contact details.

Victorian Small Business Commissioner

Level 2, 121 Exhibition Street, Melbourne Vic 3000

Tel: 13 87 22