Consumer Affairs Victoria (CAV) provides a service that offers advice or seeks to resolve disputes arising from domestic building and renovations. Visit the website (at www.consumer.vic.gov.au) to download a complaint form, or telephone 1300 557 559.
CAV works closely with the Victorian Building Authority to provide a joint service known as Building Advice and Conciliation Victoria (BACV). The BACV assists in resolving approximately 2,000 domestic building disputes each year (see “What can CAV do?” in Taking action as a consumer).
Building Advice and Conciliation Victoria
Tel: 1300 557 559
On 1 July 2013, the Building Commission was replaced with the Victorian Building Authority (VBA). In 2014, the VBA will also replace the Architects’ Registration Board, and be tasked with regulating architects.
Like its predecessor, the VBA is a statutory authority that oversees building legislation, regulates building practices, advises government and provides services to industry and consumers. The VBA regulates the Victorian building industry, administers the registration of Victorian building practitioners and monitors their conduct, administers building legislation, accredits building products and construction methods and advises government on building policy.
The VBA website is very useful for those contemplating building and renovation work; it provides technical advice and practical hints.
Victorian Building Authority (VBA)
Goods Shepherd Shed, 733 Bourke Street, Docklands Vic 3008
Tel: 1300 815 127
The Building Practitioners’ Board is an independent statutory body that oversees the quality and standard of professional services provided by building practitioners.
Consumers should contact the Building Practitioners’ Board to ensure their building practitioners are registered and insured (tel: 1300 815 127).
The Building Practitioners’ Board will investigate a serious complaint about a registered building practitioner.
Victorian Civil and Administrative Tribunal (VCAT)
For information on the role of VCAT in resolving domestic building disputes, see “Disputes”.
Victorian Civil and Administrative Tribunal
55 King Street, Melbourne Vic 3000
Civil Claims List:
Tel: 9628 9830; 1800 133 055
Building and Property List:
Tel: 9628 9999; 9628 9960