Tel (counselling service): 1800 007 007 (Monday–Friday, 9.30 am–5.00 pm)
MoneyHelp is an initiative of the Victorian Government that is managed by the Consumer Action Law Centre. MoneyHelp provides free, confidential and independent financial advice to Victorians state-wide. The MoneyHelp service does not provide cash, but aims to assist government programs, local councils, community service providers, businesses and individuals by providing the following services.
•A free phone financial counselling service: offering a financial counselling and debt advice service for Victorians experiencing financial difficulty as a result of job loss or reduced working hours, or those experiencing difficulty with housing payments such as rent, mortgage and rates (including interpreter services).
•A comprehensive information website: this self-help online tool includes the capacity to send an email to a financial counsellor that will be answered by 5 pm the next working day.
•Referral: to local financial counselling services near your home if required (including rural and regional areas).
Consumer Action Law Centre
Tel (consumer advice lines): 9629 6300; 1800 466 477
Consumer Affairs Victoria
GPO Box 123, Melbourne Vic 3001
Tel (consumer help line): 1300 558 181 (Monday–Friday, 9 am–5 pm)
CAV has offices in metropolitan and regional Victoria; see the website for office contact details.
Financial and Consumer Rights Council
Level 1, Ross House, 247–251 Flinders Lane,
Melbourne Vic 3000
Tel: 9663 2000
Financial Counselling Australia
Tel: 9654 9858
FMC Mediation and Counselling Victoria
Level 4, 1001 Nepean Highway, Moorabbin Vic 3189
Tel: 9556 5333; 1800 639 523
1 Pelham Street, Carlton Vic 3053
Tel: 9639 3000
(For construction workers only)
Melbourne Counselling Service (Salvation Army)
Level 2, 69 Bourke Street, Melbourne Vic 3000
Tel: 9653 3250
Victorian Aboriginal Health Service
186 Nicholson Street, Fitzroy Vic 3065
Tel: 9419 3000