State-wide financial counselling services

MoneyHelp

Tel (counselling service): 1800 007 007 (Monday–Friday, 9.30 am–5.00 pm)

Web: www.moneyhelp.org.au

MoneyHelp is an initiative of the Victorian Government that is managed by the Consumer Action Law Centre. MoneyHelp provides free, confidential and independent financial advice to Victorians state-wide. The MoneyHelp service does not provide cash, but aims to assist government programs, local councils, community service providers, businesses and individuals by providing the following services.

A free phone financial counselling service: offering a financial counselling and debt advice service for Victorians experiencing financial difficulty as a result of job loss or reduced working hours, or those experiencing difficulty with housing payments such as rent, mortgage and rates (including interpreter services).

A comprehensive information website: this self-help online tool includes the capacity to send an email to a financial counsellor that will be answered by 5 pm the next working day.

Referral: to local financial counselling services near your home if required (including rural and regional areas).

Consumer Action Law Centre

Tel (consumer advice lines): 9629 6300; 1800 466 477

Web: www.consumeraction.org.au

Consumer Affairs Victoria

GPO Box 123, Melbourne Vic 3001

Tel (consumer help line): 1300 558 181 (Monday–Friday, 9 am–5 pm)

Web: www.consumer.vic.gov.au

CAV has offices in metropolitan and regional Victoria; see the website for office contact details.

Financial and Consumer Rights Council

Level 1, Ross House, 247–251 Flinders Lane,

Melbourne Vic 3000

Tel: 9663 2000

Email: admin@fcrc.org.au

Web: www.fcrc.org.au

Financial Counselling Australia

Tel: 9654 9858

Email: info@financialcounsellingaustralia.org.au

Web: www.financialcounsellingaustralia.org.au

FMC Mediation and Counselling Victoria

Level 4, 1001 Nepean Highway, Moorabbin Vic 3189

Tel: 9556 5333; 1800 639 523

Email: family@mediation.com.au

Web: www.mediation.com.au

Incolink

1 Pelham Street, Carlton Vic 3053

Tel: 9639 3000

Email: redund@incolink.org.au

Web: www.incolink.org.au

(For construction workers only)

Melbourne Counselling Service (Salvation Army)

Level 2, 69 Bourke Street, Melbourne Vic 3000

Tel: 9653 3250

Web: www.salvationarmy.org.au/melbourne-counselling-service

Victorian Aboriginal Health Service

186 Nicholson Street, Fitzroy Vic 3065

Tel: 9419 3000

Email: info@vahs.org.au

Web: www.vahs.org.au

Contacts and resources